by Michael Hoffman Mild-mannered reporter Clark Kent leaves the Daily Planet building after a hard day’s work. On the roof of the building, Lois Lane, action reporter, takes off in the company helicopter on her way to a late breaking-news story. Suddenly, one of the...
By Andrew Szabo, Managing Partner, Positively Outrageous Service, Inc. What Are Patients’ Major Peeves With The Healthcare Profession? Most of us who have been a patient at one time or another. What’s the connotation of a patient? The number one...
